FAQ's REGRADING COVID-19
We are OPEN ! Pre-registration for class using the MindBody app or our website is always appreciated!
Please read the important information below regarding practicing in-studio, online, and many other FAQ’s!
HOW DO I SIGN UP FOR AN IN-STUDIO CLASS?
Pre-register for a class using either our website or the MindBody App.
WHAT ARE THE CURRENT COVID-19 PROTOCOLS?
As of May 29th the Commonwealth no longer requires masks to be worn in the studio. Please be kind and respectful of other students in the space. Studio doors will open 15 minutes prior to class. Mats and towels are available to rent and the showers are open! After each class the floor washed and high touch surfaces are cleaned.
HOW CAN I SEE WHAT CLASSES I'M SIGNED UP FOR?
-- To check your schedule using the MindBody app
Once you’ve booked your classes go to your “Profile” in the bottom right-hand corner of the app. This is where you will find your schedule
-- To check your schedule using our website
Go to the “Schedule” page on our website, click on “My Account” over on the right-hand side at the top of the calendar. A pop-up box of your “Account Info” will open. Click on the 4th tab on the left-hand side that says “Schedule”.
HOW CAN I CANCEL A CLASS THAT I CAN'T MAKE?
To cancel classes please use the app or the website. Emails, texts, DM's, and phone calls don’t allow us to act in a timely way to fill the class.
-- To cancel class via the MindBody app
Go to our schedule like you would in order to book class and tap on the class you've booked. "Class Detail" will pop open and click on the bottom left-hand button that says "Cancel"
-- To cancel class via our website
Click on "My Account" on our "Schedule" tab and log in. This logs you into your MindBody account. Once you log in click on the "Schedule" tab (4th tab on left) You will see a tab next to each class you've booked that says "Cancel" Click that and your booking will be canceled.
HOW DO I TAKE CLASS ONLINE?
Classes are simultaneously hosted on Zoom. Please sign up for the ONLINE class using either our website or the MindBody App. Then you will receive an email with a link to Zoom. Download the Zoom app if you don't have it. You will also receive an email reminder 15 minutes prior to class with a link to the class.
WHAT SHOULD I DO IF I NEED TO CANCEL MY MEMBERSHIP?
There is no commitment for any memberships, if you need to cancel, please email the studio email@example.com at least 48 hrs prior to your next billing cycle so we can process your request.
THANK YOU FOR YOUR PATIENCE AS WE ADJUST TO BEING BACK OPEN AT FULL CAPACITY!